IntelCheck, in partnership with Sterling, is committed to safeguarding the privacy of the information we receive. IntelCheck and Sterling will collect, use, disclose and store personal information only in compliance with applicable laws. IntelCheck and Sterling adheres to the requirements of the Australian Privacy Principles (APPs) contained within the Privacy Act 1988. If a specific country's privacy legislation is more stringent than Australia's, IntelCheck and Sterling will abide by that legislation.
IntelCheck will only collect personal information that is needed for it to operate its business activities effectively. Collected Information may include employment references, civil and criminal records, local language media information, directorship information, directorship disqualification information, property ownership information, credit records, driver's license offense records, driver's license verification, education and credential verification, and other background information on you as requested by IntelCheck or our clients.
Under the Privacy Act, personal information is defined as: “Information or an opinion, whether true or not, and whether recorded in a material form or not, about an identified individual, or an individual who is reasonably identifiable”.
Sensitive information is a subset of personal information that is generally afforded a higher level of privacy protection. Sensitive information includes information about racial or ethnic origin, political opinions, religious beliefs or philosophical beliefs, membership of a union or professional association, sexual preferences or practices, criminal records and health information.
IntelCheck and Sterling will only collect sensitive information if consent has been provided and the information is reasonably necessary for one or more of IntelCheck and Sterling's function or activities.
IntelCheck and Sterling will only use or disclose personal information for the purpose(s) originally explained when the information was collected and for any related purpose that would reasonably be expected by both the individual concerned and IntelCheck and Sterling. If you have provided your personal information in connection with a background screen ordered by IntelCheck's client, Sterling may use your personal information to perform your background screen for that client.
IntelCheck and Sterling also may disclose your information to certain third parties as necessary to conduct the background screening (such as government agencies, law enforcement bodies, public registries, court or tribunal records, ratings agencies, educational institutions, regulatory and licensing bodies, prior employers and other persons or entities that may provide or verify information about you).
We may also disclose your personal information if it is required or authorised by law, where disclosure is necessary to prevent a threat to life, health or safety, or where we are otherwise permitted by the Privacy Act.
IntelCheck and Sterling are committed to protecting the personal information that we receive against loss, misuse, and unauthorised access, disclosure, alteration and destruction.
We take appropriate measures to protect the security of your personal information, including:
All personal information collected and stored by Sterling is protected by complex security technologies as well as detailed internal security measures. All databases are protected by secure network links, which are complemented by firewalls, hardware and software encryption, password protection and virus protection. Physical data is always stored in locked cabinets, expired physical data is disposed of into a confidential waste bin/shredded. All our staff are rigorously screened and subject to strict confidentiality undertakings.
IntelCheck and Sterling will take reasonable steps to ensure that the personal information it uses is accurate, complete and up to date. If an individual advises IntelCheck or Sterling that personal information held on them is inaccurate, incomplete or not up to date, IntelCheck and Sterling will take reasonable steps to update the information accordingly.
From time to time, Sterling will need to transfer personal information overseas in order to liaise with verification sources. Sterling RISQ will not transfer personal information overseas without the consent of the individual unless:
If IntelCheck uses personal information it holds for direct marketing of its products or services, it will always provide the individual the opportunity at the point of first contact and at any time afterwards at the individuals request to decline receipt of any further marketing information.
IntelCheck will allow individuals to have access to their personal information that we hold. If you believe that any personal information IntelCheck has collected about you is inaccurate, not up-to-date, incomplete, irrelevant or misleading, you may request for correction (subject to restrictions on such access/alteration of records under the APPs).
IntelCheck reserves the right to levy a reasonable charge to meet the costs of providing access to personal information.
To request access to personal information, please contact our Privacy Officer at privacy@spartanfirst.com.au or in writing to:
The Privacy Officer
1/54 Kewdale Road
Welshpool WA 6016
When you elect to contact us with a comment or request for information, IntelCheck may preserve the details you have input and make it available to the appropriate IntelCheck or Sterling staff member for the relevant action to be taken.
If you are concerned that we have not complied with your legal rights or applicable privacy laws, you may bring a complaint internally through our complaints process or you may decide to make a formal complaint with the Office of the Australian Information Commissioner (OAIC).
We will deal with complaints as follows:
Step 1: Write to us
If you would like to make a complaint, you should let us know by contacting our Privacy Officer at privacy@spartanfirst.com.au advising the following:
1. Your full name
2. Your contact phone number
3. Detailed description of the complaint
4. Any supporting documents
Any complaints or correspondence in relation to this Privacy Policy should also be sent to our Privacy Officer.
Step 2: Investigation
Your complaint will be investigated by our Privacy Officer.
We aim to acknowledge receipt of all complaints within 48 hours and resolve all complaints within 30 working days. This may not be possible in all circumstances depending on the contents of the complaint. In this situation, we will respond to your complaint in a reasonable time.
Step 3: Contact OAIC
We expect our procedures will deal fairly and promptly with your complaint. If you are not satisfied with our response to your complaint, you can contact the Office of the Australian Information Commissioner (OAIC).
Our website use cookies and pixels to track user traffic patterns and to better serve you when you revisit a website. A cookie is a small data file that a website may write to your hard drive when you visit it. A cookie file can contain information, such as a user ID which the website uses to track the pages you have visited. You can refuse all cookies by turning them off in your browser. However, full functionality for our website requires the use of cookies.
Information is also generated whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version of our Privacy Policy will always be available on our website.
By engaging with our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
Spartan First Pty Ltd (ABN: 62 629 785 682 / ACN: 629 785 682) is committed to the protection of information that we hold about individuals. We are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) (Privacy Act) and other applicable laws.
This Privacy Policy covers our treatment of personal information that we collect, use, disclosure and security, including information we collect via our website and as part of delivery of our services.
We may update this Privacy Policy from time to time. The most current version of our Privacy Policy will be located on our website and is also available by contacting our Privacy Officer by email or at the address detailed below.
By using our website www.spartanfirst.com.au or by providing any personal information to us, you consent to the collection, use, disclosure and security of your personal information as set out in this Privacy Policy.
Spartan First is committed to ensuring that any personal information we collect is obtained lawfully and with your consent, whenever it is practical for us to do so.
When you provide your personal information, you consent to us collecting, using and disclosing your personal information as described in this Privacy Policy.
Responsible persons (e.g., a spouse or partner, close family member, emergency contact or enduring medical power of attorney) may be required to provide your information and/or consent on your behalf where it is not reasonable or practical for us to collect this information directly from you.
As part of our Business, we may collect information when it is reasonably necessary for any of our functions or activities. The types of personal information that we collect, and hold will vary depending on your dealings with us. This information may include any or all of the following:
We use your personal information for the following purposes:
From time to time, you may provide us, and we may collect from you, personal information of a third party (for example, for delivery purposes). Where you provide the personal information of a third party, it is your responsibility to ensure that those persons are aware of this Privacy Policy, understand it and agree to accept it.
You do not have to provide us with any personal information, however, if you do not do so we may not be able to provide you with the products or services you have requested.
We may disclose your personal information to third parties in the following circumstances:
We take appropriate measures to protect the security of your personal information, including:
Generally, we collect personal information directly from you, such as:
We collect personal information through third parties who supply products and services or refer customers to us.
We will use the personal information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Policy. We will not use your personal information for any other purpose without first seeking your consent, or where authorized or required by law.
We will collect personal information for the following purposes:
We may also disclose your personal information to third parties (in accordance with the Privacy Act only) who work with us in our Business to provide, promote or improve the products or services you have requested or are interested in, such as:
We may use your information to provide and market our products and/or services to you (including by direct marketing) and to enhance and develop our relationship with you. We may also use your information to keep you informed of our products, events and other matters including by email or other electronic means.
If you do not wish to be contacted for these purposes, please let us know by contacting the Privacy Officer at our office or opting out of receiving this marketing through the unsubscribe function that will be made available to you with each communication.
If you provide us with personal information about someone else you must ensure that you are entitled to do so and that we may collect, use and disclose that information in the manner set out in this Privacy Policy without further action by us. In particular, you agree to inform that person who we are, that we will use and disclose their personal information as outlined in this Privacy Policy from time to time, that they may gain access to that information as outlined in this Privacy Policy and the consequences if the information is not provided (such as our inability to provide products or services to you or them).
Our website use cookies and pixels to track user traffic patterns and to better serve you when you revisit a website. A cookie is a small data file that a website may write to your hard drive when you visit it. A cookie file can contain information, such as a user ID which the website uses to track the pages you have visited. You can refuse all cookies by turning them off in your browser. However, full functionality for our website requires the use of cookies.
Information is also generated whenever a page is accessed on our website that records information such as the time, date and specific page. We collect such information for statistical and maintenance purposes that enables us to continually evaluate our website performance.
You have the right to access the personal information we hold about you and request corrections if necessary. If you would like to access or correct your information, please contact our Privacy Officer using the contact details provided below.
We will take reasonable steps to make sure that the personal information we collect, use or disclose is accurate, complete and up to date. If your personal details change, such as your address or phone number, please contact our Privacy Officer by email or at the address detailed below.
At your request, we will provide you with a copy of any personal information which we hold about you, unless an exception under the Privacy Act applies.
We will promptly acknowledge and investigate any complaint about the way we manage personal information.
If you have any concerns about how we handle your personal information or believe there has been a breach of the Australian Privacy Principles, please contact our Privacy Officer:
Attention: Privacy Officer
Address: 1/54 Kewdale Road, Welshpool, Kewdale WA 6016
Phone: 1300 989 094
Email: privacy@spartanfirst.com.au
We take privacy matters seriously and will respond to your complaint as soon as possible.
If you are not satisfied with the outcome or management of your complaint, you can contact the Office of Australian Information Commissioner (OAIC) via www.oaic.gov.au/privacy/privacy-complaints
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version of our Privacy Policy will always be available on our website.
By engaging with our services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.